Frequently Asked Questions
Frequently Asked Questions
Last Updated: November 6, 2026
What does Newpimm sell?
Hair accessories, hats, scarves, jewelry, waist chains and small carry pieces.
Do you make these products?
We are an independent online retailer. Unless expressly stated, we do not manufacture products or claim third-party endorsement.
Where can you ship?
Our current Standard zone covers the 50 U.S. states and Washington, DC. It excludes U.S. territories and international destinations. Ask about PO Boxes; APO/FPO/DPO service is not offered.
How much is shipping?
Standard shipping is free with no minimum order for eligible addresses in the 50 U.S. states and Washington, DC.
How long is order processing?
Normally 1–2 business days after acceptance and payment verification, Monday–Friday excluding U.S. federal holidays.
When should my order arrive?
Estimated transit is 2–4 business days after dispatch, for 3–6 business days total including processing. These are estimates. A delay notice offers a revised date or cancellation of an unshipped order with prompt refund.
How do I track an order?
We send tracking information when available after dispatch. The first scan may take time; contact us if tracking stalls.
Can I cancel or change an order?
Contact us immediately. If still unshipped and cancellation is possible, we initiate a prompt original-method refund. The returned-item inspection timeline does not apply.
What items can be returned?
Request within 30 calendar days after delivery. Change-of-mind items should be unused, undamaged and include accessories. Defects or incorrect items are reviewed without limiting legal rights.
How do I request a return?
Email your order number, item and reason. Wait for approval, the correct destination and a prepaid label; do not mail to the correspondence address without instructions.
Who pays approved return shipping?
We pay eligible approved return shipping and provide a prepaid label.
Is there a restocking fee?
No. We do not charge a restocking fee.
Can I exchange an item?
We do not offer exchanges. Request an eligible return and place a separate order for another item.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item is damaged, wrong or incomplete?
Contact us promptly with your order number and a description. Photos may help. We explain the remedy and any prepaid return steps.
Which payment methods can I use?
Only methods actually shown for your order in checkout are available. Shopify Payments is not activated; footer card icons do not prove method availability.
How can I manage advertising cookies?
Use available Shopify privacy controls, Your Privacy Choices and browser settings. Google advertising or analytics tools are described conditionally unless verified active.
How do I request privacy rights?
Use Your Privacy Choices or email us with “Privacy request.” We may verify identity and agent authority, respond within the applicable legal period and explain appeal steps if a request is declined.
How do I contact support?
Email support@newpimm.com or call +1 (602) 859-8678. The address below is for correspondence, not returns.
How do I compare accessory fit and set counts?
Check each named set: four brown cotton scrunchies, ten multicolor plastic headbands, twelve wooden hair sticks or three acetate claw clips. These counts are not dimensions. The black newsboy cap and floral cloche have different stated head circumference ranges.
Contact newpimm
Email: support@newpimm.com
Phone: +1 (602) 859-8678
Correspondence address: 222 E McDowell Rd, Phoenix, AZ 85004, United States. This address is not a retail store, pickup point or authorized return destination. Please contact us before mailing a return.