Refund Policy
Refund Policy
Last Updated: November 6, 2026
At a glance
Request a return within 30 calendar days after delivery. Eligible approved returns receive a prepaid label at our expense. There is no restocking fee and we do not offer exchanges. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Eligibility
For a change-of-mind return, an item must be unused, undamaged and include its accessories. Keep protective packaging where reasonably possible. Contact us promptly for damage, a defect, an incorrect item, a missing part or a product materially unlike its description; these concerns are reviewed without limiting any non-waivable consumer right. We do not apply an undisclosed category exclusion.
How to request a return
Email support@newpimm.com with your order number, product and reason. Photos may help when an item is damaged or incorrect, but lack of a photo does not itself erase legal rights. We will confirm eligibility, provide the correct return destination and send a prepaid label for an approved return. Do not send the item to our correspondence address without instructions. Pack it securely and retain the shipping receipt and tracking.
Damage, wrong item or missing pieces
Tell us what arrived and retain the item and packaging when possible. We will explain the remedy and any return steps. Eligible return shipping is paid by us and no restocking fee applies.
Refund decision and timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will explain any refusal or adjustment and notify you when a refund is initiated. If a credit is delayed after issue, contact your payment provider. Applicable consumer rights remain available.
Cancellation and exchanges
Contact us immediately to cancel or change an order. If it has not shipped and cancellation is possible, we will cancel and initiate a prompt original-method refund. The returned-item inspection timetable does not apply. After shipment, use the return process. We do not offer exchanges; place a new order if you want another item.
Returning multi-piece accessories
For a change-of-mind return of a set, include all pieces sold with it, such as all four cotton scrunchies or all ten plastic headbands, along with supplied accessories. A lifestyle photo showing multiple styles does not by itself change the stated purchase unit. Tell us if any stated piece was missing on arrival; we review incomplete deliveries under the damage, wrong-item and missing-piece process.
Contact newpimm
Email: support@newpimm.com
Phone: +1 (602) 859-8678
Correspondence address: 222 E McDowell Rd, Phoenix, AZ 85004, United States. This address is not a retail store, pickup point or authorized return destination. Please contact us before mailing a return.