Terms of Service
Terms of Service
Last Updated: November 6, 2026
At a glance
These terms apply to shopping with newpimm at newpimm.com or its verified Shopify storefront. Read the linked policies before ordering. Applicable non-waivable U.S. federal and state consumer rights remain available.
Product details and responsible use
Product descriptions, options, included pieces and qualified estimates appear on each listing. Compare the stated head circumference, scarf dimensions or included set count for the specific piece before use. The four-count cotton scrunchies and ten-count plastic headbands do not have verified physical dimensions. Their counts describe included pieces, not size or measured fit. Do not treat an estimated dimension as a tested fit or load limit. We will address material inaccuracies without restricting legal rights.
Orders, prices and payment
Prices are in USD. The order review shows item price, applicable tax, actual shipping service and total before submission. An order acknowledgment is not a promise to fulfill an unavailable or invalid order. We may contact you about availability, payment verification or a material listing error and explain choices. We do not impose a retroactive increase on an accepted order without your agreement. If an order cannot be fulfilled or is cancelled, collected payment is refunded as applicable. Payment Information explains authorization and security.
Delivery, cancellation and returns
We ship to the 50 U.S. states and Washington, DC, with free Standard shipping and no minimum order. No international or U.S. territory shipping is configured. We normally process accepted orders in 1–2 business days and estimate 2–4 business days in transit after dispatch, or 3–6 business days total. Business days are Monday–Friday, excluding U.S. federal holidays. These are estimates, not guarantees. If we cannot ship on time, you may accept the revised timing or cancel an unshipped order for a prompt refund. Contact us promptly about changes; changes after dispatch cannot be guaranteed. See Shipping Policy and Refund Policy. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Content and intellectual property
Store text, branding and design are protected by applicable law. Personal shopping use is permitted; commercial copying requires permission unless otherwise allowed by law. Third-party names and marks belong to their owners. We do not claim manufacturer status or endorsement unless a listing expressly supports it. Information you submit must be lawful and must not infringe another person’s rights.
External services and privacy
Shopify hosts this store, while payment, map and delivery providers may have separate terms. Their participation does not eliminate our retail obligations or statutory remedies. Privacy Policy explains store information practices.
Availability and legal limits
The site may experience errors or interruptions. Any limitation of responsibility applies only where lawful and does not exclude fraud, intentional misconduct, an express product promise or liability and consumer remedies that cannot legally be limited. These terms do not require mandatory arbitration or invent an exclusive jurisdiction.
Applicable law, updates and contact
Applicable U.S. federal and state law governs as relevant to your transaction and protected rights. If a term is unenforceable, the rest remains effective as lawful. A later update does not retroactively remove rights attached to an existing order. Contact us with an order concern so we can review it.
Contact newpimm
Email: support@newpimm.com
Phone: +1 (602) 859-8678
Correspondence address: 222 E McDowell Rd, Phoenix, AZ 85004, United States. This address is not a retail store, pickup point or authorized return destination. Please contact us before mailing a return.