Shipping policy
Shipping Policy
Last Updated: November 6, 2026
At a glance
We ship to the 50 U.S. states and Washington, DC, with free Standard shipping and no minimum order. No international or U.S. territory shipping is configured. We normally process accepted orders in 1–2 business days and estimate 2–4 business days in transit after dispatch, or 3–6 business days total. Business days are Monday–Friday, excluding U.S. federal holidays. These are estimates, not guarantees.
Where we deliver
The current delivery zone covers the 50 U.S. states and Washington, DC, including Alaska and Hawaii. It excludes U.S. territories and international destinations. PO Box delivery depends on the item and carrier; contact us before ordering if that is your only address. APO/FPO/DPO service is not offered. Checkout must show an available service for your entered address before an order can be placed.
Rates and order review
Standard shipping is free with no minimum order for eligible addresses. No paid Express rate is configured. Applicable taxes and the final total appear at checkout before payment. We do not promise a specific carrier or guaranteed service.
Processing, transit and tracking
Processing begins after order acceptance and payment verification. We send tracking information when available after dispatch; the first scan may appear later. Split packages may have separate tracking. Weather, carrier capacity, holidays and address issues may change estimates. Contact us with your order number if tracking stalls.
Delays, cancellation and delivery problems
If dispatch cannot occur in the stated processing window, we will tell you the revised estimate. You may accept it or cancel the unshipped order for a prompt refund to the original payment method. An unshipped cancellation does not wait for return inspection. If tracking shows delivery but you cannot find the package, check the address and nearby delivery locations, then contact us. For returns, see Refund Policy.
Accessory sets and delivery questions
A four-piece scrunchie set, a ten-piece headband set and a single bracelet are different purchase units. Check the order line and the individual listing before reporting a missing piece. If a set arrives incomplete, contact us promptly with the order number and the quantity received. This does not alter the free Standard rate or the processing estimate.
Contact newpimm
Email: support@newpimm.com
Phone: +1 (602) 859-8678
Correspondence address: 222 E McDowell Rd, Phoenix, AZ 85004, United States. This address is not a retail store, pickup point or authorized return destination. Please contact us before mailing a return.